Returns, Replacements, and Refunds Policy

At Ausbrilliant, we are committed to ensuring customer satisfaction. We handle returns, process replacements, and issue refunds in line with our policies outlined below.

Returns and Replacements

If you receive a defective product, we will replace it free of charge, including shipping fees. To initiate a replacement:

Contact our Customer Support team within 30 days of purchase at support@ausbrilliant.com.au. We will provide you with a prepaid return postage label for returning the defective product.

Returns and Refunds

If you are unsatisfied with your purchase for any reason, we offer a hassle-free return and refund policy:

Notify our Customer Support team within 30 days of purchase at support@ausbrilliant.com.au. We will issue a prepaid return postage label for you to send the product back. Once we receive and verify the returned product, a full refund will be processed via your original payment method.

Return Package Guidelines

To ensure a smooth returns process, please adhere to the following guidelines:

The product must be unused, in its original packaging, with all tags, instructions, and parts included. Include a copy of the invoice or order confirmation along with a brief note explaining the reason for the return.

Return Address

Please send all return packages to:

Ausbrilliant

 PO Box 2, Ermington NSW 1700

Additional Information

For more details regarding our Returns and Refunds/Replacements Policy, please refer to our Terms of Use or contact us at support@ausbrilliant.com.au. We aim to process refunds and replacements promptly after receiving the returned goods.